IT Service Desk

The IT Service Desk provides technical support and solutions for students and employees of Mount Royal University.

Our online Service Desk features a new look and feel. An enhanced user experience includes a streamlined, efficient way for you to submit and keep track of your help requests as well as resources on common IT problems. Log in to learn what ITS can do to support you. 

 

Contact information

Online: Log in now to request help.
Phone: 403.440.6000
In-person: We are located at E251. See Hours & Locations for more information. 

 

ITS news you can use on outages and maintenance

Visit our new system status page at mru.ca/ITSupdates for real-time info on system performance issues and planned maintenance. 

  

Services provided

  • Activating MyMRU, MyMRU problems.
  • Account and password changes.
  • Wireless or other network related problems or concerns.
  • Computer lab or classroom related problems (login, printers, faults etc.).
  • Staff/faculty hardware related problems and concerns.
  • Staff and student network login or connectivity problems and concerns(secure.mtroyal.ca).
  • Student account and employee account related problems and concerns.
  • Netstorage problems and concerns.

 

Services NOT provided

Blackboard - 403.440.8775
Connecting cellular devices with the network - Wireless guides
Registration issues or questions - 403.440.3303
Future Student Portal - 403.440.5000
Lost and found - 403.440.6077
Student residence support - 403.440.8888
Lab and classroom access - 403.440.6897