IT Service Desk

 

Contact information

Please note: We are not accepting walk-ups at this time. Call, email or submit a ticket for support. See Information Technology Services COVID-19 Information for more information.
Phone: 403.440.6000
Toll free: 1.888.708.5508
Email: itservicedesk@mtroyal.ca

The IT Service Desk provides technical support and solutions for students and employees of Mount Royal University.

 

Services provided

  • Activating MyMRU, MyMRU problems.
  • Account and password changes.
  • Wireless or other network related problems or concerns.
  • Computer lab or classroom related problems (login, printers, faults etc.).
  • Staff/faculty hardware related problems and concerns.
  • Staff and student network login or connectivity problems and concerns(secure.mtroyal.ca).
  • Student account and employee account related problems and concerns.
  • Netstorage problems and concerns.

 

Services NOT provided

Blackboard - 403.440.8775
Connecting cellular devices with the network - Wireless guides
Registration issues or questions - 403.440.3303
Future Student Portal - 403.440.5000
Lost and found - 403.440.6077
Student residence support - 403.440.8888
Lab and classroom access - 403.440.6897