The IT Service Desk provides technical support and solutions for students and employees of Mount Royal University.
Contact information
Please note: We are accepting walk-ups at this time. We are located at E251. See Hours & Locations for more information.
Phone: 403.440.6000
Toll free: 1.888.708.5508
Email: itservicedesk@mtroyal.ca
Phone: 403.440.6000
Toll free: 1.888.708.5508
Email: itservicedesk@mtroyal.ca
ITS news you can use on outages and maintenance
Visit our new system status page at mru.ca/ITSupdates for real-time info on system performance issues and planned maintenance.
Services provided
- Activating MyMRU, MyMRU problems.
- Account and password changes.
- Wireless or other network related problems or concerns.
- Computer lab or classroom related problems (login, printers, faults etc.).
- Staff/faculty hardware related problems and concerns.
- Staff and student network login or connectivity problems and concerns(secure.mtroyal.ca).
- Student account and employee account related problems and concerns.
- Netstorage problems and concerns.
Services NOT provided
Blackboard - 403.440.8775
Connecting cellular devices with the network - Wireless guides
Registration issues or questions - 403.440.3303
Future Student Portal - 403.440.5000
Lost and found - 403.440.6077
Student residence support - 403.440.8888
Lab and classroom access - 403.440.6897
Connecting cellular devices with the network - Wireless guides
Registration issues or questions - 403.440.3303
Future Student Portal - 403.440.5000
Lost and found - 403.440.6077
Student residence support - 403.440.8888
Lab and classroom access - 403.440.6897