Moving Out

Moving out

Whether you are vacating Residence mid-term or at the end of your contract, you must follow proper check-out procedures:

Clean your unit and remove all personal items. The best practice is to leave your unit in the same condition as it was when you moved in. Use our checklist to make sure you cover everything.
Lock your bedroom and unit doors, then return your keys to the Residence Front Desk in West Residence Building B. This ensures you will not be charged for missing keys.

Before your Confirmation Deposit is released, Residence Services will inspect your unit for damage and cleaning concerns. Notice of any charges will be sent to the email address on file.

Note: If you don't check out properly and return your keys, you will be charged $50 for improperly checking out, $25 for your black unit/bedroom key and $25 for your mailbox key, as well as any additional Residence fees and damage costs.

Moving out at the end of the term

You must vacate Residence and complete check-out procedures within 24 hours after your last exam or by noon on the last day of your contract, whichever comes first. If you are flying home, ensure your travel plans accommodate your required move-out date, as you cannot remain in Residence beyond that date. You may apply here for a contract extension in extenuating circumstances.

Please note that you are financially responsible for residence fees, as per the Accommodation Agreement, until the end of your contract. Review our cancellation policy for more information.

Donate unwanted items

Each April, donation bins for non-perishable food and clean clothing are placed on the ground floor of each building in West Residence and in the East Community Centre.

Take responsibility for damage in common areas

Discuss the condition of the unit with your roommates. If something has been damaged in the common areas and responsibility for the damage lies with a specific resident, you must inform a Residence staff member beforehand to confirm with that student. Otherwise, damage charges will be divided equally among all the residents in the unit.

Divide cleaning fairly among roommates

Split up the common areas and decide ahead of time who will be responsible for each area. Work together to create a Roommate Agreement that outlines expectations.

If your roommates still aren't cleaning, talk to them! Most people are open to receiving feedback - be sure to remain polite and constructive. If this doesn't work, your RA can help. They are trained to mediate and help solve conflicts like this.

If your roommates leave a mess

If you leave before your roommates, do your fair share of cleaning in the common areas. Then take pictures before you move out and send them to us at residence@mtroyal.ca. That way, we have evidence of your cleaning and how the unit was left upon your departure. If this is not done, we usually split cleaning fees between roommates.

If you didn't take pictures, you can still send us an email. We will address concerns with the messy roommate and decide if the charges should be split or not.

For more detailed information on cleanliness expectations and how to avoid charges, see our cleaning checklist and move-out condition information sheet. For questions regarding cleaning, damages or move-out procedures, please contact the Residence Services Front Desk at residence@mtroyal.ca. For roommate concerns, please speak with your RA or Residence Life Coordinator.

Moving out during the term

Room change

Room changes are available after the first month of each term. You will still have to follow the check-out procedures for your old room. See requesting a room change for more information.

Withdrawing from Residence

Any termination by the resident, including withdrawal from Mount Royal University, is subject to the $600 cancellation fee and 30 days' notice. To withdraw from Residence, the resident must complete and submit the Request to Withdraw from Residence form found in the Residence Portal under Forms.

If you have signed an Academic Year contract, and do not wish to return for the upcoming Winter term, the withdrawal request must be submitted at least 30 days prior to the end of the Fall term to avoid Winter term daily charges. The form can be found in the Residnece Portal under forms. As per our cancellation policy, this termination will be subject to the $600 cancellation fee.

Getting your Confirmation Deposit back

Please note that Confirmation Deposits are carried forward if you have applied to live in Residence for an upcoming term.

Residence Services staff will assess your bedroom and your unit’s common areas to determine whether any cleaning or damage charges apply. If charges are assessed, you will be emailed a notice. Appeals of damage assessments must be submitted in writing to Residence Services within three business days of the resident receiving notice of the charges.

Costs for damages to common areas will be split evenly among all roommates, unless the party or parties responsible have been previously identified.

For more detailed information on cleanliness expectations and how to avoid charges, see our cleaning checklist and move-out condition information sheet.

Once the Confirmation Deposit is released by Residence Services, Student Fees will refund any credit balance on your student account. Where possible, the refund will be returned to the original method of payment; otherwise, an alternate refund method may be used. Processing times vary depending on volume and the time of year.

Ensure your email address is up to date in MyMRU, as Student Fees may use it to send your refund by e-Transfer.