FAQ | MRU

Residents' frequently asked questions

You have questions. We have answers.

When will I know if I have been accepted into residence?

Once your application is approved, you will be sent information regarding how to pay your $600 confirmation deposit. Payment of this deposit secures your place in residence. Your room assignment letter will be emailed to you at the end of June and residence fees are due August 1. Please see dates and deadlines for more information.

When do I find out where my room will be?

An assignment letter detailing the type of unit you have been placed in and its location will be emailed to you at the end of June. You may also log in to the Residence Portal to view your unit and bedroom number once you have been placed.

Can I find out who my roommates are before I move in?

Once you receive an assignment letter at the end of June, you can log in to the Residence Portal to view and contact your new roommates.

What if I have problems with my roommate?

We understand that sometimes roommates can't live together harmoniously, but before you request a room change from the Front Desk, please contact your Resident Advisor to help with the situation. To best prepare yourself for living with someone else, please see our tips and tricks for living with roommates.

Please note that there is a room change freeze for the first month of classes each term (September and January).

What is a Resident Advisor (RA)?

An RA is a student trained for a leadership position in residence. They are dedicated to helping make your residence and Mount Royal experience a successful and positive one.

RAs live in residence with you - in each East Residence triad, on each West Residence apartment floor, and in each West Residence townhouse block.

What documents must I read prior to move-in?

Residence Policies, Procedures and Conduct Guide
Accommodation Agreement (you fill this out as part of your application)
Residence Network Acceptable Use Policy

How will I find out about activities in Residence?

Residence Advisors will let you know about the first community meeting and all welcome activities at move-in. There will be a number of monthly activities planned for you and your community by your RA, and they will be responsible for keeping you updated on what is happening in Residence. You can find out more by visiting the Residence Activities Council page, liking the Mount Royal Residence Facebook page and reading notices posted on Residence bulletin boards.

What size are the beds in residence?

There are two types of mattresses in Residence:

Most bedrooms have a super-single (twin XL) mattress measuring 99 x 203 cm (39 x 80 in.). Many single sheets are made to fit these measurements.
One bedrooms and RA bedrooms have double (full) mattresses measuring 137 x 191 cm (54 x 75 in.).

How can I make a request regarding where I would prefer to live?

Indicate where you would like to live on your application. If you change your mind, contact Residence Services.

Is Internet access provided?

Yes. High-speed Internet is provided as part of your Residence Fees. Please view our ResNET Internet page for more information.

Is there cable television access in each bedroom?

MRU Residence does not provide TV Cable services.

Contact Shaw Cable if you would like to have cable television in your unit. You will also need to make all arrangements for billing and to connect and disconnect the cable service.

Does Residence have parking?

Residence does not have dedicated parking, but there are campus parking lots nearby. Students can purchase campus parking permits through Parking and Transportation Services. The Permit Lots are closest to both East and West Residence.

There is also visitor and daily parking available.

Is Residence open during the spring and summer?

Yes! We remain open May through August. Current residents, as well as new residents registered in Spring/Summer courses, can stay with us during that time. Learn more here.

Emergency Housing FAQ

Is emergency housing available for students?

Depending on room availability, Residence Services is able to provide a temporary or long term space for students.

Who do I contact to receive a place to stay?

Please contact Residence Services directly at 403.440.6275 or residence@mtroyal.ca

Is there a cost for Emergency Housing?

There will be a student rate associated with staying at Residence. Rates and fees can also be found here.

Are there any emergency financial aid options available?

Yes there are. For more information, please visit the Emergency Student Funds web page found here.

How long can I stay?

Residence Services recognizes that every situation is unique. Depending on availability, both short term and long term housing is available.

How much notice do I need to give you before I can secure a room?

The more time given to Residence Services, the easier it is to secure a space. However, if you require a place to stay, please contact Residence Services and we will do our best to accommodate a space for when you need it.

What support is available to me while I am staying in residence?

Within residence, we have Residence staff available 24/7. Student staff (Residence Advisors) are available On Call between 8:00pm and 8:00am every day who complete regular rounds of residence. Security Services are also available and join the Resident Advisors nightly for their rounds of residence. Professional residence staff (Residence Life Coordinators) are also available if additional support is required.

What other supports are available?

Indigenous Housing Program

https://www.mtroyal.ca/ProgramsCourses/FacultiesSchoolsCentres/IniskimCentre/IndigenousHousingProgram/index.htm

Wellness Services (Mental Health, Medical, Optimal Therapy)

https://www.mtroyal.ca/CampusServices/WellnessServices/

Sexual Violence Response and Awareness

https://www.mtroyal.ca/CampusServices/CampusResources/CampusEquityMeaningfulInclusion/SexualViolenceResponseAwareness/index.htm

Additional Residence Life Support

https://www.mtroyal.ca/CampusServices/LivingonCampus/IncomingCurrentResidents/OurTeam/RES_RESLIFE