FAQ

Yes. Residence assignments are not automatically based on gender, and students of different gender identities may share a unit.

During the Residence application process, students select one of two roommate gender preferences: Any Gender or Same Gender as Me.

Students who select Same Gender as Me will then be asked to select Male or Female for roommate matching purposes. This information is used for room assignment and roommate matching purposes only and does not affect the status of the Residence application.

Learn more about Gender Inclusive Housing and room assignments.

Yes, when roommate matching is available for their application period. Students can use the Residence Portal to search for potential roommates based on profile compatibility or select someone they already know.

Roommate matching is only available during designated selection periods and may not be offered for every term or for late applications.

Your student answers a series of profile questions when they complete the Residence application. These profile questions help identify potential roommate matches.

When roommate matching is available for their application period, applicants can use the Residence Portal to view potential roommates and see how closely their profile answers match. They can then select roommates before participating in room selection.

Applicants also select whether they are comfortable living with roommates of Any Gender or prefer roommates of the Same Gender as Me. Residence Services uses this preference, along with other roommate-matching information, when assigning roommates.

Roommate matching and room selection are only available during designated selection periods and may not be offered for every term or for late applications. If an applicant does not select a roommate, or roommate matching is unavailable, Residence Services will assign roommates during the room allocation process. Depending on availability, assignments may be completed through automatic allocation or manual placement.

Not necessarily. Roommate assignments consider the student's roommate gender preference along with other roommate-matching information. Students within a unit may have similarities, but their broader Residence community or floor will include students from a variety of programs and years of study.

Our Residence Life team can assist with roommate issues and your student should contact their respective Resident Advisor (RA) for assistance. Most early roommate problems are the result of adjusting to a new situation. In the first month of each semester, there is a room change freeze - no room changes will be made (except in extenuating circumstances).

After the first month, students may request a room change. However, in all instances students will be asked to follow the room change process and address their issue with a RA prior to submitting a room change request.

Residence provides a bed, desk, closet, chair, garbage can and drawers in each bedroom. Each common area has a fridge, oven and stovetop, microwave, kitchen table and chairs, couches, coffee table and television.

Students must provide their own bedding, linens, cookware, dishes, utensils, toiletries, clothing, computer and school supplies, and small personal effects if they wish. Storage space is limited. See what to bring for full details.

Students should not bring any additional furniture or appliances. Candles and pets are not allowed. See what not to bring for full details.

Given the turnaround time needed to transition our residence facilities from summer housing to fall housing and the training schedule of our Resident Advisors, it is generally not possible for students to move in before the move-in date, unless their academic or athletic program requires an earlier start date.

During the Winter holiday closure, only students who have applied for permission to stay over the break will be permitted in Residence.

Students must vacate their units at the end of their contract period (24 hours after their last final exam). With other students still completing exams and guests or other students preparing to move in, it is important that students comply with this requirement unless a request has been approved in writing.

Residence Services employs upper-year student leaders as live-in Resident Advisors (RAs). The RAs develop a strong community on their floor or triad and are responsible for supporting students.

Two full-time professional Residence Life Coordinators (RLCs) live on campus and supervise the RA staff. They are responsible for the overall management of Residence, respond to crisis situations and enforce standards of behaviour in Residence based on the Residence Policies, Procedures and Conduct Guide.

In addition, Mount Royal also has 24-hour campus security personnel. Security staff are always accessible should anything unforeseen arise.

Activities and programs in residence are designed to promote a positive community as well as support the educational mission of Mount Royal. Learning occurs beyond the classroom and Residence Services is committed to developing each student's campus life experience through the Residence Life program.

Please see our Privacy and Confidentiality page.

If you are unable to contact your student and there is an emergency, contact the Residence Services office or if after hours, contact Mount Royal Security Services and we will facilitate contacting your student.

If you are having trouble contacting your student and are concerned, please contact us and we will get a message to your student to contact you.

As required in the Accommodation Agreement, students must carry personal content insurance for loss or damage during the duration in Residence. Stolen or damaged personal items can then be replaced by the insurance company as per the policy.

Mount Royal Residence Services does not provide content insurance and is not responsible for lost, stolen or damaged items.

Residence Services also requires that all residents carry Personal Liability Insurance of no less than $1,000,000 for the entirety of their stay on campus. Please contact us with any questions.

Residence is open year-round (see spring/summer housing options) with a few exceptions:

Mount Royal University observes all major Canadian holidays and therefore the Residence Services office may be closed on those days. However, our on-call staff are always on-site and available to assist our residents when the office is not open.

The Residence Services office is open during reading week breaks in October and February.

Mount Royal University - including Residence Services - is closed during the winter break from the end of the December exam period to the first day of classes for the winter semester. If your student needs to remain in Residence during this time, they may apply in November with the Winter holiday closure application for all or part of the holiday closure. A flat fee of $50 will apply.

Note: Mail and parcel services are not available during the Winter holiday closure.