Environmental Services

Environmental Services

Overview of Services

What we do

  • Housekeeping / Custodial
  • Event logistics
  • Office moves

Custodial Requests

If you notice a caretaking issue, let us know:

Urgent Custodial Requests

  • Call center 403.440.6417 (24/7)

Custodial Services & Frequencies

  • Custodial Services are provided 24 hours per day/365 days per year.

New environmental services/custodial contractor for campus effective September 1, 2023

Effective September 1, 2023 BEST Service Pros will be the new contractor for cleaning services, moves and set-ups at Mount Royal University.There will be a transition from September 1 to September 30 with both Scot Young and BEST Service Pros on site. This is designed to ensure a seamless handover of responsibilities, minimize disruptions, and maintain the high standards our MRU community is accustomed to.

Why the Change?

We underwent the RFP process because the New West Partnership Trade Agreement between the western provinces requires Mount Royal to post all competitive bids for goods and services $75,000 or greater through an electronic tendering system.

Frequently Asked Questions (FAQ):

Why is there a change in the cleaning service provider?

Our decision to change cleaning service providers was made after a thorough evaluation process to enhance the quality of our facilities management services. BEST Service Pros brings a wealth of experience and a proven track record in maintaining high standards of cleanliness and service.

When will the transition take place?

The transition will occur from September 1 to September 30. Both BEST Service Pros and Scot Young teams will be working on campus. This will allow for a smooth handover of responsibilities and ensure minimal disruption to our daily operations.

How will this transition affect me?

Our aim is to minimize disruptions to your daily routines. You can expect the same level of cleanliness and service throughout the transition period. If you have any specific concerns, please feel free to reach out to us.

Who can I contact if I have questions or concerns?

For any questions or concerns related to the transition, please email fm@mtroyal.ca.