Snow removal and winter conditions on campus

Facilities Management staff work hard to keep sidewalks, roads, handicap access, main entrances and parking lots clear of snow and ice. Reducing snow and ice hazards are top priorities for our team and the University. You can contribute to safety on campus by reporting areas of concern and using good judgment in navigating your environment. 

Weather is unpredictable and the forecast doesn’t always match up with reality. During or after a heavy snowfall, it may take hours or days to clear the snow and ice from the entire campus. We appreciate your patience and understanding when this happens, knowing that we are working to create the safest environment possible. Once snow and ice have been cleared, conditions can still remain slick, so slow down, be aware of your surroundings and take care. See “How can I prevent slip, trips and falls?”, below, for safety tips and strategies.


Status updates

Be on the lookout for icy patches when you're walking. Tap your foot on potentially slick areas to see if they are slippery and walk as flat-footed as possible. If an area seems dangerous, use an alternative route.

Note: Extreme cold and/or extreme weather conditions will delay response times, as will staffing levels and equipment issues.


In early 2023, the University implemented an updated snow removal plan to provide more efficient clearing of high-traffic areas. All areas of the grounds — including entrances, pathways and parking lots — have been categorized in terms of priorities. Our existing resources have been reallocated to provide more coverage over a longer period of time. A hierarchy of snow removal stages frames what work will be done and when. As some areas of campus will be receiving more resources, lower priority areas will take longer to clear.

Did you 'snow'? Learn more about Mount Royal's snow removal program.

Of course, every weather event is different. Removing 10 centimetres of light, fluffy snow can be completed three to four times more quickly than removing 10 cm of heavy, wet or compacted snow. Freezing rain brings its own hazards and mitigation challenges. Being aware of conditions on campus means you can make informed decisions on which routes to take. Timelines on snow removal and ice control include:

  • Roads, walkways and entrances are to be cleared within 24 hours after a snowfall (in accordance with city bylaws).
  • Parking lots are to be cleared within 48 hours after a snowfall (in accordance with city bylaws). We typically have them done in 24 hours.
  • If it snows after 6:30 p.m., snow clearing tasks begin the following morning. If the snowfall continues throughout the day, snow removal procedures will begin at Priority 1 the next day.


Reporting an area that needs attention

If you see an area on campus that requires snow removal or ice control, report it to Facilities Management by calling 403.440.6417, 24 hours a day, seven days a week. You can also report it on MRU Now under Frontline Request. If an area seems unsafe, use an alternate route.

If you or someone else slips and falls, report the incident to Security Services at 403.440.5900. In the case of an emergency, call 911. Employees, notify your manager and file a report with EHS. You can also do this under “Report an Incident” on the MRU Now app. Visit for more details. Students, if needed, contact Early Support to connect with resources and supports, and fill out an incident report.