The annual permit validity period has recently been changed to run September to August (e.g. September 2023 to August 2024). Mid-August, staff utilizing payroll deduction are given the opportunity to renew their permits for the upcoming year by selecting ‘Enable Auto Renew’ in HotSpot. All other permit holders will need to purchase a permit by selecting ‘Next Month’ and locating the preferred lot within Hotspot. When renewing, you are automatically eligible for the same permit type. If you wish to change permit types, you will need to make a new purchase during the general sales period, or add your name to the waitlist when it opens.

Semester permits are not renewable and are sold on a first-come, first-served basis. 

No. Permits remain the property of Mount Royal University. Parking permits may not be sold or transferred to another individual. This may result in suspension or cancellation of parking privileges. If you no longer need your permit, you can cancel the permit at the Parking & Transportation Services office and request a prorated retund. Refunds are calculated for the remaining value of the permit (refunds will not be given once the permits reach the last month of validity). Refunds are not issued retrospectively.

Parking enforcement is conducted by Mount Royal's Parking & Transportation Services (PTS). In some circumstances, PTS may employ the Calgary Parking Authority to issue tickets and facilitate towing. 

Purchase of a permit means that you will be responsible for your vehicle while it is parked on campus. The vehicle must be legally parked. You are responsible to pay all traffic offense notices issued to your vehicle.

Not knowing the rules is not considered a reasonable excuse for having a traffic offense notice cancelled. Vehicles will be ticketed and/or towed for infractions.

Read the full Parking and Traffic bylaws.

Please remit payment for this ticket at your earliest convenience. Violation ticket payments can be made:

• Online (Visa and Mastercard only)
  • Visit the Hotspot ticket portal
    Please note that there is a limitation to the online portal that only allows users to find one ticket at a time. If you need to pay multiple tickets, each would need to be paid as a separate transaction. To find each ticket you will need to input two of three fields; License plate, date of ticket or ticket number including the "P". 
• In-person (Visa, MasterCard, Debit, Cash, and Cheque) - Please visit the Parking & Transportation Services office in K105.
  
• By Mail (cheques only - payable to Mount Royal University) - Please reference the violation ticket number on your cheque and mail to:
  • Mount Royal University
    Parking and Transportation Services
    4825 Mount Royal Gate SW
    Calgary, Alberta, Canada
    T3E 6K6

You can request an appeal to examine any errors related to your ticket. If we find an error, either in the applicability of the bylaw or in the way it was enforced, we won't pursue the ticket any further.

If you have received a violation ticket in any of our parking lot locations, please appeal via email at parking@mtroyal.ca. Please include your violation ticket number in the email.

Please note that all appeals must be accompanied by proof of payment, valid supporting documents and other legitimate reasons for the appeal to be considered. Any insufficient supporting documentation will be returned as denied.

Any vehicles that have incurred 5 or more tickets will be towed to the city impound lot at owner's expenses. The accumulation of violation ticket may also result in:

• Tow and Impoundment
• Confiscation of permits and/or access
• Suspension or revoking of parking privileges

If your vehicle has been towed, contact the City of Calgary Impound Lot.

City of Calgary Impound Lot
400 39 Ave SE,
Calgary, Alberta, Canada
T2G 5P8
403-537-7111

Parking and Transportation Services offers a portable battery booster. Please visit us in K105 to retrieve it. We require a valid Driver’s License and a disclaimer form to be filled out.