ResNET FAQ

What is ResNET?

ResNET is both the wireless and wired networks provided by Residence Services. Rogers Communication is ResNET's Internet Service Provider.

How do I connect to ResNET?

Wireless Network

To connect to the ResNET wireless network, select ResNET from the list on your device. You will be prompted to enter a username and password. Use your MyMRU username and password.

Important note: If you are a new Mount Royal student and have never changed your MyMRU password, you may have to change your password through MyMRU. Changing your password synchronizes your account with ResNET.

Wired Network

Each bedroom and living room in your unit has an active network port. Connect an Ethernet cable from your device to the wall network port. In West Residence there are two ports in the bedrooms, due to infrastracture constraints however, only one port is active.

If you would like to connect more than one device to your network port, we recommend purchasing a mini network switch.

I can't connect to ResNET, what should I do?

New Students

If you are a new MRU student, please change your MyMRU password. Changing your password will synchronize your account with ResNET. If you have already changed your password but are still unable to connect please see below for your specific Operating System type.

Windows Computers

Windows computers (Windows 10 or 11) will usually connect to ResNET without any additonal configuration. If you have a Windows computer and are unable to connect, please ensure that you have the latest drivers installed for your Wireless Network card.

If you require assistance in updating your drivers, please contact the ResNET office at resnet@mtroyal.ca

Apple Computers

If you are bringing an Apple Computer and are unable to connect to the ResNET Wireless Network Please do the following (MacOS 12 or earlier):

Remove "ResNET" from your Prefered Networks List
- Click on your Wi-Fi icon on the top right of your screen
- Select "Open Network Preferences…"
- On the left hand side window ensure that Wi-Fi is selected
- On the right hand side click "Turn Wi-Fi Off" button
- Click on the button labeled "Advanced…"
- Within the "Preferred Networks:" window look for ResNET
- Highlight ResNET and then click on the [-] (Minus) button below the Window. This will remove ResNET from the list
- Click OK button
- Click Apply button
Restart your Mac
- Wait for your Mac to Restart and then login
Click on your Wi-Fi icon
Select "Turn Wi-Fi On"
Connect to ResNET network
Enter your MyMRU credentials.

Chromebooks and Android Devices (Tablets and Smartphones)

For Chromebooks and Android devices, to connect to the ResNET network use the following configuration.

Select ResNET
EAP method: PEAP
Phase 2 Authentication: MSCHAPv2
CA Certificate: Use System Certificate or Default
Domain: mtroyal.ca
Enter your MyMRU credentials to login (username and password)

If you have any questions or require assistance please contact ResNET Support at resnet@mtroyal.ca

How do I connect my game console (Xbox, PS, Nintendo, etc) to ResNET?

To connect a game console to ResNET you will need an Ethernet connection to the network port in your unit. Wired ports are availabe in either your bedroom or the living room of your suite/townhouse. Note: West Residence has two ports in the bedrooms, however, only one port is active.

If you would like to connect more than one device to your network port, we recommend purchasing a mini network switch.

Game consoles cannot connect to the wireless ResNET network due to the security settings - game consoles are not capable of the required username and password authentication.

Note about Nintendo Devices: The Nintendo consoles do not have a network port. A LAN adapter must be purchased in order to connect it to a wired Ethernet port.

I have a wireless printer can I connect it to ResNET?

Wireless Printers

Due to our security settings, wireless printers are not able to connect to ResNET.

Use a printer cable to connect instead - free USB (Type A to Type B) printer cables can be picked up at the Residence Services Front Desk.

If you do have a wireless printer, please ensure that the wireless antenna is turned off as printers cause interference to our network. If you requrie assistance in disabling the Wireless antenna on your printer please email us at resnet@mtroyal.ca.

How do I connect my Apple TV to ResNET?

Newer Apple TVs (Apple TV 4K 3rd Generation) are able to use your ResNET credentials from your iPhone. Ensure both your Apple TV and iPhone are up to date with the latest version.

To connect an older Apple TV (Gen 2, Gen 3, HD or 4K Gen 1 or 2) to ResNET, please email resnet@mtroyal.ca with the MAC address of your Apple TV. Please note, AirPlay will not work on this connection and your Apple devices will not be able to connect to your Apple TV.

To identify the type of Apple TV you have, please see this Apple Support article.

I have a Chromecast, can I connect it to ResNET?

Chromecast with Google TV will work with ResNET. The Chromecast physical remote must be used. To have your Chromecast with Google TV set up please send an email to resnet@mtroyal.ca with the MAC (WiFi) Address of your device.

Chromecast without Google TV (i.e. the original Chromecast) that uses another device to stream will not work with our network. Chromecast requires that two devices be able to communicate with each other in order to work. Due to security, we do not allow devices to communicate with each other as we do not wish for someone else to be able to access your device.

I have another type of device, how do I connect?

Wired Devices

Some streaming devices (Roku, Nexus Player, etc.) or Smart TVs are able to connect to the network through a wired connection. Please conect your device to the wired Ethernet port in your unit, either in your bedroom or living room.

Apple HomePod

HomePods are able to connect to our network using your MyMRU authentication. Please see this Apple Support article for more information.

Roku or Amazon Firestick

If you have either a Roku or Amazon Firestick, these can be configured to work with the ResNET WiFi. Please email resnet@mtroyal.ca with the WiFi (MAC) address of your device. Please note that only devices that come with a physical remote will work on the WiFi network. If your device requires you to use your Smartphone it will not work.

Nexus Player

Nexus players are able to connect to the ResNET WiFi network using your MyMRU authentication credentials.

Amazon Echo or Google Home

If you have either an Amazon Echo or Google Home device, please email resnet@mtroyal.ca with your device's WiFi (MAC) address. These devices will not be able to connect to other devices, that is you will not be able to stream content from your smartphone to these devices, but your device will be able to connect to the Internet and access content via the built-in assistant.

Other Smart Home Devices

If you have a different device than the ones listed above, please contact resnet@mtroyal.ca. It is important to note that if a device you wish to connect to the ResNET network needs to be controlled by another device on the network, unfortunately, this will not work. For security reasons we do not allow device to device communication in ResNET.

Can I create/setup my own wireless network?

As per the ResNET Accessible Use Policy, the creation of wireless networks (WLANs) is strictly prohibited. Setting up your own network would cause interference to ResNET's wireless network and a slower connection for everyone.

However, wireless routers may be used with the wireless antenna disabled.

What Is ResNET speed limit?

ResNET speed per device is limited to 45 Mbps (upload and download). This applies to both the wired and wireless network. Not to worry this exceeds Netflix's Ultra HD speed recommendations.